Returns & Exchange Policy

There is product warranty. However, we stand behind the ethical sourcing of organic materials and quality workmanship in our products.

​

If your order arrives faulty or damaged, please contact us immediately. Your item may need to be returned and inspected. Some faults may have to be assessed by Pura Vida before a refund or replacement can be issued.

​

If you are dissatisfied for any other reason, you can return any item - excluding items purchased through promotions, special offers or sale items - within 7 days of purchase, with your invoice or dispatch confirmation email. 

​

Returned items must be unworn and unused with original tags still attached and also in their original packaging, which must be in original saleable condition. This includes branded dust bags, and accessory packaging. 

Items sealed for hygiene reasons can only be returned if the seal is intact.

​

Undergarments cannot be returned for hygiene reasons, unless they are faulty. 

Customers are responsible for paying for the shipping costs (which are non-refundable) for returning items.

​

To ensure prompt delivery of returned items to us, we recommend using a trackable postal service, obtaining proof of posting and insuring for the value of the item.

​

The returned items are your responsibility until they reach us and should be carefully packaged for posting to avoid any damage.
 
If an item is received in an unsuitable condition, it may have to be sent back to you. We will notify you by email of the approval or rejection of your return. 

​

We are not responsible for any items returned by mistake.

​

Once returned items are received it will take 3-5 business days to process the return procedure before a replacement item is sent, or a refund payment is processed.

If a refund is processed to a credit card this will take 2 - 3 days to appear on the credit card statement.
 

To begin the Return process, click on the link below, select the item(s) you would like to return and fill out the information required.

​

Return forms that are incorrectly completed will create a delay in processing.